WORK AREA: Customer Service and Support
EXPECTED TRAVEL: 0 - **Apply on the website**%
CAREER STATUS: Graduate
EMPLOYMENT TYPE: Regular Full Time
COMPANY DESCRIPTION
SAP started in **Apply on the website** as a team of five colleagues
with a desire to do something new. Together, they changed enterprise
software and reinvented how business was done. Today, as a market
leader in enterprise application software, we remain true to our
roots. That?s why we engineer solutions to fuel innovation, foster
equality and spread opportunity for our employees and customers across
borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and
building lasting relationships with our employees. We know that a
diverse and inclusive workforce keeps us competitive and provides
opportunities for all. We believe that together we can transform
industries, grow economics, lift up societies and sustain our
environment. Because it?s the best-run businesses that make the
world run better and improve people?s lives.
Are you passionate about helping our customers execute faster and
smarter business results? Do you enjoy being a part of an
innovative, fast paced and fun team environment? Do you have
excellent communication skills with a business/IT
qualification? Then join SuccessFactors Product Support team. We
invest in our people as we know you can unleash growth and create
significant new value for our customers.
PURPOSE AND OBJECTIVES
As market leader in enterprise application software, SAP assists
companies of all sizes and industries run better. SuccessFactors is
the global leader in Business Execution Software. Our integrated suite
of cloud?based applications is relied upon by over 3,**Apply on the
website** customers in over **Apply on the website** countries to
bridge the gap between business strategy and business results with
improved execution. We also deliver a comprehensive view of the
workforce through robust analytics, planning and core HR applications.
We are looking for enthusiastic, intelligent, adaptable, and motivated
applicants to work in our Galway Office. Our Support Engineers work on
SuccessFactors leading solutions such as Business Execution (BizX)
suite, Employee Central (EC), Learning Management System (LMS). You
will assist our customers by troubleshooting issues and providing
solutions for reported incidents. It combines post go?live customer
support and/or system administration.
EXPECTATIONS AND TASKS:
* Analyse the incident, research solutions and provide solid answers
easily understood by customers
* Troubleshooting complex problems and provide the best available
solution or workaround within the agreed service levels
* Document solutions to known issues and consulting questions
* Develop technical solutions to be posted to both internal and
external knowledge base
* Liaising with Engineering, Product Management & Operations
organisations to resolve bugs and missing product functionality for
future releases
* Document issues in a CRM system and defects in our engineering
tracking system
At SAP we are known for offering employees the tools and support to
develop in their career. Each employee will have a development plan
that involves a mixture on-the-job learning and knowledge-based
training that will enable to be success in this role. We encourage
expression, collaboration, individuality and diversity ? we have
over **Apply on the website** nationalities & **Apply on the website**
languages here SAP Ireland!
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
* Bachelor?s Degree in Computer Science, Information Technology,
Business Information Systems or a business related field
* Fluency in English to a business standard
* Familiarity with general IT concepts
* Solid understanding of Internet technologies
* Familiarity with general business terms and processes
PREFERRED (BUT NOT EXPLICITLY REQUIRED): ?
* Knowledge of any one object-oriented programming language (Java,
C++, ABAP/4 etc).
* Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS
database concepts, operating system and networking concepts
* Awareness of security protocols
* Knowledge of File Transfer protocols
* Experience with HRIS systems
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A
career at SAP can open many doors for you. If you?re searching for a
company that?s dedicated to your ideas and individual growth,
recognizes you for your unique contributions, fills you with a strong
sense of purpose, and provides a fun, flexible and inclusive work
environment ? apply now.
SAP&#**APPLY ON THE WEBSITE**;S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of
its diverse employees. We aspire to leverage the qualities and
appreciate the unique competencies that each person brings to the
company.
SAP is committed to the principles of Equal Employment Opportunity and
to providing reasonable accommodations to applicants with physical
and/or mental disabilities. If you are in need of accommodation or
special assistance to navigate our website or to complete your
application, please send an e-mail with your request to Recruiting
Operations Team (Americas: (Please contact us using the "Apply
for this Job Posting" box below) or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background
verification with an external vendor.
ADDITIONAL LOCATIONS :
JOB SEGMENT: Engineer, ERP, Consulting, Information Systems, HR,
Engineering, Technology, Human Resources
REQUISITION ID: **Apply on the website**
WORK AREA: Customer Service and Support
EXPECTED TRAVEL: 0 - **Apply on the website**%
CAREER STATUS: Graduate
EMPLOYMENT TYPE: Regular Full Time
COMPANY DESCRIPTION
SAP started in **Apply on the website** as a team of five colleagues
with a desire to do something new. Together, they changed enterprise
software and reinvented how business was done. Today, as a market
leader in enterprise application software, we remain true to our
roots. That?s why we engineer solutions to fuel innovation, foster
equality and spread opportunity for our employees and customers across
borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and
building lasting relationships with our employees. We know that a
diverse and inclusive workforce keeps us competitive and provides
opportunities for all. We believe that together we can transform
industries, grow economics, lift up societies and sustain our
environment. Because it?s the best-run businesses that make the
world run better and improve people?s lives.
Are you passionate about helping our customers execute faster and
smarter business results? Do you enjoy being a part of an
innovative, fast paced and fun team environment? Do you have
excellent communication skills with a business/IT
qualification? Then join SuccessFactors Product Support team. We
invest in our people as we know you can unleash growth and create
significant new value for our customers.
PURPOSE AND OBJECTIVES
As market leader in enterprise application software, SAP assists
companies of all sizes and industries run better. SuccessFactors is
the global leader in Business Execution Software. Our integrated suite
of cloud?based applications is relied upon by over 3,**Apply on the
website** customers in over **Apply on the website** countries to
bridge the gap between business strategy and business results with
improved execution. We also deliver a comprehensive view of the
workforce through robust analytics, planning and core HR applications.
We are looking for enthusiastic, intelligent, adaptable, and motivated
applicants to work in our Galway Office. Our Support Engineers work on
SuccessFactors leading solutions such as Business Execution (BizX)
suite, Employee Central (EC), Learning Management System (LMS). You
will assist our customers by troubleshooting issues and providing
solutions for reported incidents. It combines post go?live customer
support and/or system administration.
EXPECTATIONS AND TASKS:
* Analyse the incident, research solutions and provide solid answers
easily understood by customers
* Troubleshooting complex problems and provide the best available
solution or workaround within the agreed service levels
* Document solutions to known issues and consulting questions
* Develop technical solutions to be posted to both internal and
external knowledge base
* Liaising with Engineering, Product Management & Operations
organisations to resolve bugs and missing product functionality for
future releases
* Document issues in a CRM system and defects in our engineering
tracking system
At SAP we are known for offering employees the tools and support to
develop in their career. Each employee will have a development plan
that involves a mixture on-the-job learning and knowledge-based
training that will enable to be success in this role. We encourage
expression, collaboration, individuality and diversity ? we have
over **Apply on the website** nationalities & **Apply on the website**
languages here SAP Ireland!
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
* Bachelor?s Degree in Computer Science, Information Technology,
Business Information Systems or a business related field
* Fluency in English to a business standard
* Familiarity with general IT concepts
* Solid understanding of Internet technologies
* Familiarity with general business terms and processes
PREFERRED (BUT NOT EXPLICITLY REQUIRED): ?
* Knowledge of any one object-oriented programming language (Java,
C++, ABAP/4 etc).
* Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS
database concepts, operating system and networking concepts
* Awareness of security protocols
* Knowledge of File Transfer protocols
* Experience with HRIS systems
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A
career at SAP can open many doors for you. If you?re searching for a
company that?s dedicated to your ideas and individual growth,
recognizes you for your unique contributions, fills you with a strong
sense of purpose, and provides a fun, flexible and inclusive work
environment ? apply now.
SAP&#**APPLY ON THE WEBSITE**;S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of
its diverse employees. We aspire to leverage the qualities and
appreciate the unique competencies that each person brings to the
company.
SAP is committed to the principles of Equal Employment Opportunity and
to providing reasonable accommodations to applicants with physical
and/or mental disabilities. If you are in need of accommodation or
special assistance to navigate our website or to complete your
application, please send an e-mail with your request to Recruiting
Operations Team (Americas: (Please contact us using the "Apply
for this Job Posting" box below) or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background
verification with an external vendor.
ADDITIONAL LOCATIONS :
JOB SEGMENT: Engineer, ERP, Consulting, Information Systems, HR,
Engineering, Technology, Human Resources
We need : English (Good)
Type: Permanent
Payment:
Category: Others
